Campbell SAT SCD Spécifications télécharger pdf (Page 2)

C U S T O M E R

By Paul Campbell

Campbell

Scientific’s organi-

zational chart comes

from a similar one I

saw a number of

years ago in an arti-

cle written by an

airline executive.

The common ele-

ment of both charts

is the placement of

the customer in the

center.

Campbell

Scientific is an

instrument manufacturer, and as such, the

primary functions that add value for cus-

tomers are marketing (communicate with

and give support to the customer), engi-

neering (specify exactly what we make

and how we make it), and manufacturing

(make it and ship it to the customer).

These primary functions are supported by

an infrastructure of general management

(allocate and coordinate resources),

administration (pay the bills), and quality

control (set standards and provide quality

guidelines and feedback within the orga-

nization).

Since our primary means of interfacing

the organization to you, the customer, is

through our Marketing and Customer

Service Department, let me give some

Message from the President

Customer-focused service is our commitment

Page 2

Executive Editor: Bert Tanner

Managing Editor: Jeff Goalen

Assistant Editors and Update Design:

Tracy Weber Davidson Linda Worlton

Jared Thayne

Contributing Writers:

Janet Albers Larry Jacobsen

Rachel Christensen Austin McHugh

Bryan Dixon Doug Neff

John Halloran Lex Shakespear

Neal Israelsen

Graphics/Photography: Hoa Pham

Lex Shakespear Jared Thayne

A newsletter for the customers

of Campbell Scientific, Inc.

Printed March, 2001

www.campbellsci.com

advances in communications. If you

haven’t visited our Web site recently, I

encourage you to browse and see where

you can find application notes to augment

our technical support for your work.

There are manuals on the Web site for

most of our peripheral products. Tutorials

are available if you are just getting started

or need to refresh your familiarity with

our dataloggers. E-mail may be generally

directed to our webmaster, but it is helpful

to identify the application so the reply

may be made by the application specialist

in that area.

Our application engineers have oppor-

tunities for face-to-face communication

with customers at trade shows, providing

training courses, or when providing site

consultation services.

I hope that your experience getting

information from us is positive and effi-

cient by whatever means you choose.

Customers may now download a free

patch from our Web site to update their

PC208W 3.x Datalogger Support

Software to the current shipping version.

The patch allows you to take advantage of

new features and bug fixes if you have

any version of PC208W 3.0 or later.

To obtain the patch electronically, visit

www.campbellsci.com/upgrades.html and

follow the instructions. For the patch to

work, you must already have PC208W

installed on your computer. The patch

will self-extract, look for a qualifying ver-

sion of PC208W on your PC, and update

the necessary files.

If you want the patch on CD, you can

order PC208W/P for $25 (minimum order

of $50 still applies).

If you want to upgrade from an earlier

version of PC208 (DOS) or PC208W

(Windows), you need to purchase the

PC208W/U upgrade. !

PC208W patch available at no charge

Several of our software offerings can

now be upgraded electronically via our

Web site. Visit our Upgrades page at

www.campbellsci.com/upgrades.html to

obtain PC208W/P, SM4M/16M Operating

System (OS) upgrades, and CR10X OS

upgrades.

The procedure is simple. On the

upgrades page, type in a few identifiers,

including a username and password.

Select the upgrade you want and click

"Submit." You’ll get a confirming email

that contains instructions for downloading

the file(s) selected. For future upgrades,

only your username, password, and

upgrade selection will be required. !

more details of how that department is

organized. Groups within the department

are: Environmental, Water Resources, and

Industrial. In addition, there are groups

for Order Entry, Customer Service and

Repairs, and Software Support. Providing

good technical support for our products is

a high priority for our application engi-

neers (AEs), as well as familiarity with

customers’ applications for the products.

This first line of application engineer-

ing support for customers is backed with

more specialized groups. There is partic-

ular demand for technical support of PC

software that runs with Campbell

Scientific dataloggers like the CR10X.

The software support group provides a

nucleus of expertise to the AEs, and the

group also takes the lead on new software

design, on-line help, and testing.

We have organized our phone and

e-mail systems to make your contact with

an application engineer in the applicable

market as efficient as possible. The busi-

ness you do with the company will usual-

ly be conducted through one or two indi-

viduals with whom you establish contact

and dialog. It helps us to serve you better

if you can identify with one of our prima-

ry marketing groups and consistently

direct your communication, whether it be

by phone, e-mail, or fax, to the same per-

son until the transaction is completed or

the issue at hand is resolved.

The Internet has provided significant

OS/software upgrades now available on the Web

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